What can we do about lost sales due to poor customer service

Assignment Help Case Study
Reference no: EM131416866

Case Study - Reading the Tea Leaves at Tea and More: Resolving Complex Supply Chain Issues

Abstract

Tea and More is facing growing pains from its rapid expansion over the last decade. The case provides a summary of the challenges faced by the company in the areas of supply chain management, marketing plans, the creation of economic value and the development of a long-term strategy for profitable growth.

Discussion Questions

1. What can we do about lost sales due to poor customer service by outside "contract" sales staff?

2. How can we restore the attractiveness and power of the TAM brand for major cus- tomers so they aren't lured away by low-cost, low-quality competitors?

3. How can we minimize "stock outages" and other inventory problems caused by unpredictable customer ordering patterns and the continuing difficulty of getting faster production and delivery from EML in London?

4. How can we reduce collection time from 54 days to less than 40 days without alien- ating the very customer base TAM is trying to attract and retain?

5. What decisions should we make regarding experimentation with new tea varieties, such as the "Christmas Mint" tea that fell flat last season? Can we afford to continue such experiments? Can TAM afford to stick only to its basic teas and not compete in the "new and improved" tea market so heavily advertised by competitors?

6. What haven't we thought of? Where else can financial advantages and process efficiencies be achieved?

Attachment:- case study - reading the tea leaves at tea and more-resolving complex.rar

Verified Expert

The work is in 1500 words in APA format in MS word where the focus is on the 6 questions of the case study which depends on the price changing demands and the supply chain management progress as well. there is a clear description of how TAM could affect the customer relationship.

Reference no: EM131416866

How should it be given-publicly or privately

Should this be an individual-based incentive, a team-based incentive, or a combination? How would you design it? When should the incentive/reward be given-monthly, quarterly o

Would you consider musk to be a transformational leader

Does Elon Musk sound like the kind of leader that you would like to work for? Why or why not - Is there a danger to having such a strong, charismatic leader as the head of a

Describe the pathophysiology of the influenza virus

Why did Marshalls presentation lead Patricia to think he had influenza and not a cold? Why is it important to medically evaluate and diagnose a potential influenza infection

Benefits that virginia bikes would get

List and briefly explain three specific quantifiable (measurable) business benefits that Virginia Bikes would get from using a cloud-based Software-as-a-Service (SaaS) solut

What are the pros and cons of anglo adoption

What are the pros and cons of Anglo's adoption of an aggressive strategy in combating HIV/ AIDS among its South African workforce? What recommendations would you give the co

Imperial sandwich plc

Imperial Sandwich Plc is to be established shortly. The founders are considering their options with regard to capital structure. A total of £5 m will be needed to establish th

How technologies could be used to improve company operations

Your team has been called in as accounting and business systems consultants. Disk4U wants to know how technologies could be used to improve the company's operations (especia

Contemporary immigration issue in the united states

Write a report on one contemporary immigration issue in the United States. Include in your report the challenges and ethical issues surrounding the issue you have chosen.

Reviews

len1416866

3/7/2017 12:38:37 AM

Question :The case study and questions are attached. There are 3 questions at the end of the case study that needs to be answered. should be able to be completed in approximately 3-6 doubled space pages - The case provides a summary of the challenges faced by the company in the areas of supply chain management, marketing plans, the creation of economic value and the development of a long-term strategy for profitable growth.

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd