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You are the manager of a local bank where three tellers provide services to customers. On average, each teller takes four minutes to serve a customer. Customers arrive, on average, at a rate of 40 per hour. Having recently received complaints from some customers that they waited a long time before being served, your boss asks you to evaluate the service system. Specifically, you must provide answers to the following questions: The average utilization of the three-teller service system is rho = (Enter your response rounded to four decimal places.)
Evaluate the megatrend of demographics in IT field. Give your opinion as to why IT managers must understand this megatrend when selecting talent for organizational positions.
The management of its loan department is preparing hiring plans for the next year, particularly the ideal staffing level for loan representatives (who care called loan reps). Based on past and planned future sales of loans, Oregon great forecasts the..
The main objective of Risk Management is the mitigation of the risk.
Tim is the virtual team leader and rarely posts the meeting agenda or sends it out about one minute before the meeting, which includes action items for team members to report on. Many do not see the agenda or actions items until the meeting starts. D..
Is it ethical to use design elements also special effects to persuade an audience. Explain why or explain why not. Please feel free to use an example.
What is performance excellence? What are the principles of total quality? Describe the composition of each category in the Baldrige Criteria. Contrast total quality (TQ) and Six Sigma. Briefly describe the various elements of strategy development. Li..
Tony and his team identified some risks during the first month of the Recreation and Wellness Intranet Project. However, all they did was document the risks in a list. They never ranked the risks or developed any response strategies. Create a risk r..
Find possible causes of that problem. Classify them in the categories of the fish bone diagram. Check the example in the following file.
Determine the upper bound on the difference in their monthly compensations that would justify hiring X rather than Y.
What are the steps in Designing QC Systems. What are Process Improvement steps in Six Sigma Quality
Katie Posh runs an upscale nail salon. The service process includes five activities that are conducted in the sequence described below. (The time required for each activity is shown in parentheses): Which resource is the bottleneck of the process? Wh..
Implied Contract. Janine was hospitalized with severe abdominal pain and placed in an intensive care unit. Her doctor told the hospital personnel to order around-the-clock nursing care for Janine. In view of the fact that no express contract was ever..
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