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1. Total Quality Management has been supplanted Quality Management System, a system to achieve customer satisfaction that complements other company systems.
True
False
2. Economies of scale is when higher levels of output cost more per unit to produce.
3. DFM is an acronym Design for Management.
4. Functional design is a new approach to design that involves the simultaneous design of products and processes by design teams.
5. When a service is considered inseparable, it means that the person that is providing the service is inseparable from the function and it does not matter how that service provider may be feeling on the day the service is provided.
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