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1. It is easiest for management to deal with resistance to change or direction when the resistance is ________.
covert
deferred
passive
implicit
overt
2. ________________________reflects how leaders may "embed" changes in an organization's way of working.
Action research
What they attention to, measure, control
Changing to a transactional approach to leadership
Communicating their vision
An Organization development approach
3. A "status" conflict is especially common in which type of organization?
a flat non-hierachical type
one with a long chain of command
a bureaucracy
a matrix type
one with narrow spans of control
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