Setting skills to move along quality continuum decreases

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1. Goals with timeframes can fail miserably if they A. focus on problems instead of solutions. B. don't address systemic causes of the problems. C. are met but the desired outcomes are wrong. D. don't include a ceiling of risk.

2. Patients, supply companies, and organizations such as the National Quality Forum are all examples of A. sentinel events. B. stakeholders. C. accrediting bodies. D. consumer assessments.

3. If a nurse correctly starts an IV line in a patient, her action is best classified as a/an A. service quality. B. technical quality. C. implicit goal. D. patient perception.

4. Increasing goal-setting skills to move along the quality continuum decreases A. decision making. B. political pressure. C. errors. D. alternatives.

5. Which one of the following terms refers to organizational assumptions that guide how an organization defines itself and how it operates? A. Mission B. Vision C. Context D. Purpose

6. Which part of the SMART goal system requires perspective and context to be useful? A. Relevant B. Achievable C. Specific D. Measurable

7. When an unexpected death occurs in a healthcare facility, accredited hospitals are required to conduct A. root cause analysis. B. service quality study. C. patient perception measurement. D. a sentinel event.

8. Setting a general goal is helpful in what? A. Reformulating financial plans B. Communicating overall departmental direction C. Understanding implicit goals D. Recognizing system relationships

9. Which of the following organizations is a private accreditation body for healthcare that provides direction on sentinel events? A. Joint Commission B. National Quality Forum C. National Patient Safety Goals D. Centers for Medicare and Medicaid Services

10. Which part of the SMART goal system can limit innovations or breakthroughs? A. Specific B. Achievable C. Measurable D. Relevant

11. For managers to explain why their organizations exist, they must provide the organization's A. mission. B. vision. C. context. D. purpose. 20. A plan that outlines the desired results for the next one, five, and ten year(s) is called a End of exam A. mission. B. vision. C. purpose. D. context

Reference no: EM132183376

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