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Q1. Develop a basic customer service training manual for a service organisation of your choice. The organisation should be in the tourism, hospitality, retail, personal services and sport or recreation industry. The customer service information that needs to be covered in the training manual includes but is not limited to: Description of the organisation and types of products/ services offered. Professional service standards expected of service industry personnel. How staff should share product and service information and suggestions with colleagues and supervisors. The communication channels and mediums for communication. Description of the basic target market including preferences, needs and expectations. Competition and consumer legislation and how staff can offer accurate information about products and services. Service steps staff can follow-greeting and offer of assistance. Types of socially and culturally diverse customers they could encounter and effective communication techniques for service delivery. Details of organisational goals and promotional focus. Team working and liaising with other staff members. Methods to handle customer complaints including individual staff responsibility, authority, organisational constraints and timing. Provide them with example complaints and solutions. Communication techniques to use whilst handling complaints. To whom staff should report complaints and what feedback to report. How and where to record customer information. List and description of promotional initiatives and how they are to be implemented. How staff can provide enhanced products and services to clients and customers based on customer information. Techniques for developing customer relationships.
Analyze the types of people that work at Google, with respect to the business culture of the organization. Indicate one to two (1-2) qualities that define a leader at Google, and determine the typical background of a Google employee.
Putting the "Fun" Back in "Dysfunctional Families"
Analyze how inflation could occur in a society that relies exclusively on barter versus money. Speculate what form inflation would take and how you would recognize it. Provide support for your response.
A retrofitted space heating system is being considered for a small office building. the system can be purchased and installed for $120,000, and it will save an estimated 300,000 kilowatt-hours of electric power each year over a six-year period.
My brother has a house worth $400,000 and he has no mortgage as it is paid off! His utility bills and insurance and maintenance cost him about $500 per month and property taxes and all other costs about another $500 per month.
Amy's card shop receives a shipment of valentine's day card in December 2013. Amy pays the wholesales distributor of the card a total of $500. In February 2014 she sells the cards for a total of $ 700. What are the contributions of these transactions..
Imagine that the central bank of an economy with unemployment doubles its money supply. What if (as is more likely) the interest rate is initially below its long-run level?
The so-called too-big-to-fail policy has two conflicting sides: on one hand there's the moral hazard problem that it creates, but in the other hand the Fed must:
Analyze Federal Express value creation frontier, and determine which of the four building blocks of competitive advantage the company needs in order to continue to maintain above-average profitability. Provide a rationale to support the response.
What would the Consumer Surplus, Producer Surplus, and Total Surplus be for the quantity demanded =1000-P and the quantity supplied =3P-120?
The following information is available within a Keynesian income-expenditure framework of the economy,where Yd is disposable income, t is the marginal tax rate and T is the government’s tax revenue:
Find the following if the market is controlled by two firms who make their production decision simultaneously (Cournot):
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