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A call center has a total of 12 telephone lines coming into its customer service department, which is staffed by 5 customer service representatives. On average, 2 potential customers call every minute. Each customer service representative requires, on average, 2 minutes to serve a caller. After great deliberation, management has decided to add another line, increasing the total to 13. As a result, the call center can expect the following:
a. The proportion of potential customers getting a busy signal will 1) increase 2) decrease or 3) remain unchanged
b. Average flow time experienced by customers will 1) increase 2) decrease 3) remain unchanged
c. Average utilization of customer service representatives will 1) increase 2) decrease 3) be unchanged
Write a profile of a leader you know. Preferably, this is someone in management where you work - or where you once worked. If you don't know such a leader, write about some other leader you know who leads an organization such as a school, church, ..
Why is there waiting in an infinite-source queuing system?
What are some of the “hidden requirements” contained within the Section I of a Government contract (the FAR/DFARS/etc. clauses)? Pick one and advise your classmates what a company must do to comply?
Put the linear program in tableau form, and solve using the simplex method. Show the sequence of extreme points generated by the simplex method on your graph.
Dairy mails Grocery Store an offer to sell 200 quarts of milk at a stated price. Grocery Store immediately replies, “Please send immediately 200 quarts of milk in 1-quart plastic containers.” Dairy ignores Grocery Store’s reply. If the milk is not se..
Marketers develop marketing strategies for targeting certain age groups based on forecasting demand. What brands and products do you feel successfully “speak to you” and effectively target your age groups? Why? Which ones do not? What could they do b..
Identify a situation in an organization of your choice in which intrinsic forecasting would be most appropriate, and another in which extrinsic forecasting would be most appropriate. Explain what it is about each situation that calls for the particul..
Explain the Sarbanes-Oxley Act and its impact on corporate governance. How has it changed the way we do business in the United States? Please include an example to support your viewpoint.
A will make a fixed 7.95 percent payment to B, also B will make a floating rate payment equal to LIBOR to A. Illustrate what are resulting net payments of A also B.
What is the typical relationship between the standard deviation of an individual common stock and the standard deviation of a diversified portfolio of common stocks?
Why would anyone ever invest in an asset that has an expected and required return that is negative? Explain.
Of the potential strategies available to Regal Marine, have they chosen differentiation, cost leadership, or quick response? Do you think that is a good choice for a boat manufacturer? Why or why not? Cost Leadership strategy and Quick-Response strat..
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