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1. An angry client calls your customer service team regarding a recent late delivery of one of his orders. The problem is escalated to your attention.
2. A costumer appears at your organization on morning demanding 'better service from your staff.' What actions would you take at this point to establish the real needs of the costumer? Consider different strategies for identifying and resolving the problem including ways of gaining feedback from the costumer. Refer to any legislation that you should consider.
3. With references to the International Customers Service Institute model for customer service (TICSI, 2008), describe the ways your organization monitors its customers for ongoing customer service quality. Suggest methods your organization might use to improve its current systems and monitor and manage them in the future.
4. Explain how effective records management contributes to the ongoing improvement of customer service. Consider and refer to the process currently used in your organization.
5. What role do public relations and promotions play in a customer service strategy?
What is employee behavior? What are the key theories and findings of employee behavior research?
Use the web site of the Australian Securities and Investments Commission
During the preparation for your meeting, you discover that UWEAR and PALEDENIM do not currently have any policies in place to provide whistleblower protection as outlined in the Sarbanes-Oxley (SOX) Act, Section 806. Because UWEAR is a publicly-trade..
1. Writer and investigative journalist Peter Maass has pointed out the devastation caused by the pursuit of oil reserves in the developing world.
1.Investigate the comparative pros and cons of the mean and the median. Find examples where the mean is more appropriate than the median and vice-versa. Discuss the locations of the mean, median and mode for a normal, left-skewed and right-skewed dis..
What services do members of Congress typically provide their constituents?
Benefit and Driver Huffman Trucking Company
Describe at least one example from your own experience where your perspective or experience provided a mode of thought that brought new light to a discussion or a tough decision.
Evaluation of how Mark Parker performed as a strategic leader in his role with Nike. What evidence is there that indicates that Mark Parker and Nike understand the impact of environmental sustainability on their business practices
Particularly since 2001 the field of SCM has gotten a lot of attention, with folks saying things like "It is no longer competition between individual companies, it is competition between supply chains," yet certainly procurement has been going on ..
To assess the progress made by the organisation in establishing itself in the market from first planning its entry strategy until now.
An individual's personality traits can be a contributing factor to successful management, good decision-making, and productivity.
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