Organization on morning demanding

Assignment Help Management Theories
Reference no: EM13965071

1. An angry client calls your customer service team regarding a recent late delivery of one of his orders. The problem is escalated to your attention. 

  • Describe the methods you could use when addressing abusive customer behaviour between a client and one of your staff members. Describe the techniques you could use to improve customer relations.
  • Develop a plan that future staff members could refer to, to maintain a consistent approach to this behaviour. 
  • What techniques might you use when dealing with a customer with special needs?

2. A costumer appears at your organization on morning demanding 'better service from your staff.' What actions would you take at this point to establish the real needs of the costumer? Consider different strategies for identifying and resolving the problem including ways of gaining feedback from the costumer. Refer to any legislation that you should consider. 

3. With references to the International Customers Service Institute model for customer service (TICSI, 2008), describe the ways your organization monitors its customers for ongoing customer service quality. Suggest methods your organization might use to improve its current systems and monitor and manage them in the future. 

4. Explain how effective records management contributes to the ongoing improvement of customer service. Consider and refer to the process currently used in your organization. 

5. What role do public relations and promotions play in a customer service strategy?

Reference no: EM13965071

How do you go about creating the organizational climate

Some companies contend that they can never adopt JIT because their suppliers are located all over the country and the distances are too great. What might you suggest to thes

How much would you expect the premium to be

If the insurance company uses expected value to calculate premiums, how much would you expect the premium to be, assuming the insurance company adds on $300 for handling and

Find two websites from possible competitors to your company

Find two websites from possible competitors to your company or organizations with a similar mission to yours. Answer the following questions pertaining to these websites.

How you plan to get your new staff members

You have added some new staff to your project team. They have very little understanding of your project and you don't have a lot of time to educate them on the project's sp

Threats of an ever-changing retail environment

Strategic planning involves adapting the resources of the firm to the opportunities and threats of an ever-changing retail environment (Dunne and Lusch). What, in your opini

What are the implications of this distinction

To identify instances of sexual harassment, the course may use a "reasonable woman" standard of what constitutes offensive behavior. What are the implications of this distinc

Segmentation targeting and positioning are interrelated

Segmentation, targeting and positioning are interrelated activities which are important to achieving a successful Marketing Mix. Discuss these concepts in theory and give prac

Work for the same employer

A couple is having a child. They both work for the same employer. Several months before the anticipated birth date, both inform the employer of their need for leave. The emp

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd