Let companies offer high level of accommodation

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1. What other systems have you seen to map out risk? Discuss.

2. In "The World Wide Web," Bolter and Grusin continually use the word "remediation." From the context and overall point of the chapter, what does this word mean? Include an example (you may use one that Bolter & Grusin use or come up with a unique one).

3. Name the five types of customer-introduced variability and discuss options that let companies offer a high level of accommodation at low cost or reduced variability without damaging the service experience. Provide your rationale and at least one source.

Reference no: EM132201933

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