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1 Would Jeffrey Pfeffer be likely to call UPS a people-centered company? Why or why not?
2 Which one (or what combination) of the performance appraisal techniques discussed in this chapter if UPS's driver evaluation program? Explain.
3 How would you rate the legal defensibility of UPS's driver evaluation program? Explain.
4 From an ethical standpoint, there if a thin line between supervision and "snoopervision". In your opinion, has UPS crossed that line? Explain.
5 How could UPS improve its driver evaluation program?
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