Reference no: EM131237739
This assignment will have you evaluating the effectiveness of tools used to evaluate customer quality expectations, and achievement of those expectations, as well as analyzing the ethical, security, and privacy implications of obtaining and utilizing guest data.
If you work in a hospitality organization, you may utilize the tools in place there. If you do not, you must research a hospitality organization to find out what tools they use to measure customer quality expectations and guest assessment of those expectations. Comment cards, web based feedback, social media, toll free numbers, suggestion boxes, or any other programs or tools used by this organization should be analyzed. Be sure to identify the organization and describe the tools utilized. You may provide examples if you wish.
In an APA formatted essay, evaluate the effectiveness of those tools. Be sure to incorporate what you have learned about the fifteen quality service components and measurable objectives.
What recommendations would you make in order to improve the effectiveness of these evaluative tools? Why? Do the tools measure achievement of customer quality expectations? If they do, explain why. If they do not, explain what changes you would recommend and why.
Additionally, recognizing that hospitality organizations collect and analyze guest data, conduct some research regarding the legal use of guest data and write a paragraph or two that discusses the ways that hospitality organizations can ethically and legally use guest data gathered. Include some real world examples, such as the legalities of storing credit card information on hotel guest keys.
Reference
https://bookshelf.vitalsource.com/#/books.
Show by substituting for various terms in equation
: Show by substituting for the various terms in equation that the equation is true for a single European call option on a non-dividend-paying stock.
|
Find equations of both lines through the point
: Find equations of both lines through the point (2, -3) that are tangent to the parabola y = x2 + x.
|
Calculate the number of seconds in a year
: The bright summer star Vega has a parallax angle of 0.129 arcsec. How far away is it? Give your answer in light-years. Calculate the number of seconds in a year (365 days). Express your answer in standard exponential notation, with three significa..
|
How is knowledge embedded within the guidelines
: What knowledge is contained in the guidelines that complements the Project IMPACT database? How is knowledge embedded within the guidelines?
|
Explain what changes you would recommend and why
: What recommendations would you make in order to improve the effectiveness of these evaluative tools? Why? Do the tools measure achievement of customer quality expectations? If they do, explain why. If they do not, explain what changes you would re..
|
Global issues for the finance professional
: MSc in Professional Accountancy (MPAcc) - Identify and evaluate arguments in favour of and against capital requirements for the banking industry. In so doing set your considerations against the backdrops of specific capital requirements - the cost-..
|
Find the temperature of the second bath
: When a hot object is placed in a water bath whose temperature is 25°C, it cools from 100°C to 50°C in 150s. In another bath, the same cooling occurs in 130s. Find the temperature of the second bath.
|
Charity event to the zoo
: You volunteer to help drive at a charity event to the zoo, but you can fit only 8 of the 17 children present in your van. How many different groups of 8 children can you drive?
|
Why is there such a large nocturnal temperature drop
: Deserts are very hot during the day and cold at night. Why is there such a large nocturnal temperature drop?
|