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Explain difference between pre-service and point-of-service

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Explain the difference between pre-service, point-of-service, and after-service. What elements are central to each? Provide an example of how an organization might create a competitive advantage in each of these areas.

NOTE: Answer needs to be 500 words minimum and have three research sources (two need to be recent peer-reviewed library journal articles to show scholarly research).

Reference no: EM131304153

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