Define customer satisfaction

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Reference no: EM131228982

Q1 Define customer satisfaction.

Q2 List four variables that are commonly used in customer satisfaction surveys.

Q3 Describe two things a company can do to keep customers satisfied.

Q4 Explain why/how companies use training to maintain customer satisfaction.

Q5 List three costs of quality to maintain customer satisfaction.

Q6 Define customer specifications.

Q7 Define customer expectations.

Q8 Describe the long term effects of a dissatisfied customer on a business.

Reference no: EM131228982

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