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Refer to given Exercise. Management believes that the dissatisfaction rate is 3%, so establish control limits based on this value. Comment on the ability of the store to meet this standard. If management were to set the standard at 2%, can the store meet this goal? What actions would you recommend?
Exercise The number of customers who are not satisfied with the service provided in a retail store is found for 20 samples of size 100 and is shown in given Table. Construct a control chart for the proportion of dissatisfied customers. Revise the control limits, assuming special causes for points outside the control limits.
Sample
Number of dissatisfied customers
1
2
11
5
12
4
3
13
14
15
6
16
7
17
8
18
9
19
10
20
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