Contact and build rapport with the family

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Reference no: EM1357978

Establish a relationship, maintain contact and build rapport with the family, the family member, or the caller.

Identify, obtain information about and clarify the problem, i.e., does caller have a plan, is caller a family member?

Formulate a plan to help the caller if you are speaking with them over a hotline.

Provide area resources.

Reference no: EM1357978

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