Consider the potential quality problem

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(Quality) Consider the following potential quality problems:

• Wine that is served in a restaurant sometimes is served too warm, while at other times it is served too cold.

• A surgeon in a hospital follows the hygiene procedures in place on most days, but not all days.

• A passenger traveling with an airline might be seated at a seat with a defective audio system.

• An underwriter in a bank might sometimes accidentally approve loans to consumers that are not creditworthy.

For each of these potential problems:

a. What type of data would you collect?

b. What type of control charts would you use?

Reference no: EM131147245

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