Consider motivating or changing employee morale

Assignment Help Operation Management
Reference no: EM131433951

A manager must be able to solve problems, communicate, and lead teams toward the completion of a task.

Suppose you are the manager of the northern branch of the Laurel City Bowling Alleys. The owner, Jill Espy, has 4 other bowling alleys around town. The average employee assigned to the concession stand of all the Laurel City Bowling Alleys lasts approximately 3 years. However, in your branch, the average employee lasts only 8 months. Jill is concerned about the lack of retention of concession employees especially since training new employees is costly to the company and this high turnover is costing her money that could be better spent elsewhere.

You have talked with your current concession staff and have learned that pay and scheduling may have some effect on the turnover rate. Employees feel that the pay is low and the scheduling is erratic making it difficult to make plans outside of work. You know that employees do not benefit from pay raises because they tend to leave before being at the alleys for a year.

One worker indicated that many of the workers do not know how to handle difficult customers. It makes them not want to come to work. At the time, the focus seems to be on getting the job done rather on customer service.

Using the employee’s feedback and other facts from the case scenario, what ideas should you consider motivating or changing employee morale that would encourage employees to stay longer in the job?

Reference no: EM131433951

Issues in specific delivery settings

Refine your questions so that they are relevant to the person or policy that the interview is based on. Conduct the interview at the agreed upon time in a professional manne

Air-to-ground radio communication units special-order basis

Susan Tanks, manager of a division that produces air-to-ground radio communication units on a special-order basis, was excited about an order received from a nearby military b

Strategic management play in health care institutions

What role does strategic management play in health care institutions? Why is that role important in today's health care environment. How has strategic management changed the

While they negotiate the particulars of this contract

A Mexican clothing company is wanting to do a joint venture with a U.S. clothing company. They are looking to create an internet presence that include the advantages that both

Explain the network management systems

Write a two-and-a-half-page report describing various event categories and event-based transactions that are used by the network management systems to bring an alarm, event,

Discuss how physician–hospital integration structures

Discuss how physician–hospital integration structures such as the medical foundation model, hospital-owned group practices, hospitalist model, joint venture initiatives, etc.,

Environmental and social ideals can harmonize

Burt's Bees founder Roxanne Quimby led the company toward a vision that corporate objectives and environmental and social ideals can harmonize. What management decisions at Bu

Monitoring the performance of the mortgage process

The Money Pit Mortgage Company is interested in monitoring the performance of the mortgage process. Fifteen samples of five completed mortgage transactions each were taken dur

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd