Communications between employees and customer
Course:- Business Management
Reference No.:- EM131188471

Assignment Help
Expertsmind Rated 4.9 / 5 based on 47215 reviews.
Review Site
Assignment Help >> Business Management

As manager of a customer service center, you want to help improve communications between employees and customer. In this assignment, compose an email to be sent to all CSR (customer service representatives) explaining the concept of You Attitude and Reader benefits. In a Formal Email explain the concepts and encourage the employees to plan, write and revise their email communications for positive emphasis. Review pages 90 - 97; 101 - 108 to help prepare this email. Be sure the email clearly defines You- attitude, lists Reader benefits, and the models the positive attitude you are asking the employees to use. For Formal Email Writing see pages 219 - 224 for examples of how to format an email for professional inquiries. Your submission should include all elements of the email: Address, Subject Line, Salutation, and Signature Block. You can compose this on your computer and copy and paste a screen shot in a Word document, or compose it in a document that replicates an email format.

Put your comment

Ask Question & Get Answers from Experts
Browse some more (Business Management) Materials
Illustrate what are the similarities and differences among holistic marketing and integrated marketing communications? Explain Michael Porter’s value chain model. Illustrate w
Visit some of the social networking sites (Facebook/MySpace/Twitter/LinkedIn). How do they differ in design, audience, and features? Why do you think some social networking
Identify the primary Federal framework governing some aspects of one of the following three items of your choice: production material or maintenance material or developed pr
Many consumer items eventually go out of style, and because fewer people want these items, demand for them drops. When this happens, we usually see production of these items
Capitalism and socialism are different political, economic, and social systems in use by countries around the world. You are required to explain how the United States is con
The company that owns the brand decides to adopt a market modification approach by increasing the consumption rate among its existing customers. Which of the following strat
Explain how and why has corporate downsizing been effected in the last 18-months? Why have so many employees been laid off? What are some of the statistics of lay-off/corpor
Specifically describe your major product(s) or service(s). Discuss the pricing for your major products (items) or services. Identify your channels of distribution; how you int