Call-center employees that exceed the minimum required

Assignment Help Operation Management
Reference no: EM131145388

Epsilon Airlines services predominately the eastern and southeastern United States. The vast majority of Epsilon’s customers make reservations through Epsilon’s website, but a small percentage of customers make reservations via phone. Epsilon employs call-center personnel to handle these reservations along with any problems with the website reservation system and for the rebooking of flights for customers if their plans change or their travel is disrupted. Staffing the call center appropriately is a challenge for Epsilon’s management team. Having too many employees on hand is a waste of money, but having too few results in very poor customer service and the potential loss of customers. Epsilon analysts have estimated the minimum number of call-center employees needed by day of week for the upcoming vacation season (June, July, and the first two weeks of August). These estimates are as follows: Minimum Number of Day Employees Needed Monday 60 Tuesday 90 Wednesday 45 Thursday 75 Friday 50 Saturday 60 Sunday 45 The call-center employees work five consecutive days and then have two consecutive days off. An employee may start work any day of the week. Each call-center employee receives the same salary. Assume that the schedule cycles and ignore start-up and stopping of the schedule. Develop a model that will minimize the total number of call-center employees needed to meet the minimum requirements. Find the optimal solution. Give the number of call-center employees that exceed the minimum required. Use Excel Solver. Let Xi = the number of call center employees who start work on day i (i = 1 = Monday, i = 2 = Tuesday…) Min X1 + X2 + X3 + X4 + X5 + X6 + X7 s.t. X1 + X4 + X5 + X6 + X7 ≥ 60

X1 + X2 + X5 + X6 + X7 ≥ 90

X1 + X2 + X3 + X6 + X7 ≥ 45

X1 + X2 + X3 + X4 + X7 ≥ 75

X1 + X2 + X3 + X4 + X5 ≥ 50

X2 + X3 + X4 + X5 + X6 ≥ 60

X3 + X4 + X5 + X6 + X7 ≥ 45

X1, X2, X3, X4, X5, X6, X7 ≥ 0

Solution: X1 = X2 = X3 = X4 = X5 = X6 = X7 = Number of excess employees: Monday = Tuesday = Wednesday = Thursday = Friday = Saturday = Sunday = Total Number of Employees =

Reference no: EM131145388

Questions Cloud

Write about movie - too big to fail : Watch the movie "Too big to fail" Write 2 pages about why it is important to film this movie
Use the companys annual report to answer the following : The financial statements of Zetar plc are presented in Appendix C. The company's complete annual report, including the notes to its financial statements,
Discuss the challenge of implementing innovations : discuss the challenge of implementing innovations within organizations that are naturally resistant to change. They present a systematic approach for integrating innovations to increase the likelihood of acceptance and success
Explain your perspective on the importance of being prepared : Read the post of your peers and respond to two. In each case, identify at least one aspect of the discussion in which you are similar or different. Focus on that issue, and explain your perspective on the importance of being prepared as a human se..
Call-center employees that exceed the minimum required : Epsilon Airlines services predominately the eastern and southeastern United States. The vast majority of Epsilon’s customers make reservations through Epsilon’s website, but a small percentage of customers make reservations via phone. Find the optima..
What requirements analysis technique would you recommend : What requirements analysis technique or techniques would you recommend for this situation? Explain your answer.
How this can prevent development of a domestic industry : Suppose that each firm that tries to produce autos must go through the shakedown period of high costs on its own. Under what circumstances would the existence of the initial high costs justify infant industry protection?
Identified the trending and possible ethical concerns : Now that you have identified the trending and possible ethical concerns for your business, it is time to hold an HR training meeting! This week you are going to create an "Internal Memo" that is going to be sent out to all employees and administra..
Describe the treatment of each of the following items : Describe the treatment of each of the following items under IFRS versus GAAP.(a) Interest paid.(b) Interest received.(c) Dividends paid.(d) Dividends received.

Reviews

Write a Review

Operation Management Questions & Answers

  Book review - the goal

Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..

  Operational plan in hospitality enterprise

Operational plan pertaining to a hospitality enterprise is given in detail in the solution. The operational plan is an important plan or preparation which gives guidelines regarding the role and responsibilities of each and every operation at all lev..

  Managing operations and information

Recognise the importance of a strategic approach to the development and deployment of organisational information systems. Demonstrate an understanding of the importance of databases and their integration to the organisation's overall information mana..

  A make-or-buy analysis

An analysis of the holding costs, including the appropriate annual holding cost rate.

  Evolution and contributor of operations management

Briefly explain Evolution and contributor of Operations management.

  Functions and responsibilities of an operations manager

A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..

  Compute the optimal order quantity

Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.

  Relationship to operations practice in the organisation

Evaluate problems in operations and identify approaches to overcoming them. Critically evaluate operating plans and identify areas for improvement. Justify, implement and evaluate changes to operations in line with modern approaches.

  A make or buy analysis

Develop a report for Figi Fabricating that will address the question of whether the company should continue to purchase the part from the supplier or begin to produce the part itself.

  Prepare a staffing plan

Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.

  Leadership styles in different organizations

Ccompare the effectiveness of different leadership styles in different organizations

  Risk management tools and models

Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd