Calculate the net promoter score

Assignment Help Operation Management
Reference no: EM131305720

Retaining customers is critical to business success. NPS is used as a metric for customer loyalty, which strongly correlates with revenue growth. Data are obtained via a variant of the simple question "What is the likelihood that you would recommend us?" with the 0-10 score range. Scores of 9 or 10 mean "promoters" and "not price sensitive "; 7 or 8 for "passives"; and, 6 or lower for "detractor" and "price sensitive". We have the following survey data:

Score 0 1 2 3 4 5 6 7 8 9 10

Freq. 1 3 5 4 7 15 22 51 85 73 59

(a) Calculate the percentage of promoters. (b) Calculate the percentage of detractors. (c) Calculate the net promoter score.

Reference no: EM131305720

Confidentiality-autonomy-fidelity and truth telling

Confidentiality, Autonomy, Fidelity and Truth Telling are situations in which the law and ethics have similar expectations. Explain each situation with an example you can shar

Why do you think some of the leadership models

Why do you think some of the leadership models that were developed 20 to 30 years ago are not appropriate for today? Why are some of the models that were developed during that

Use a product-based marketing strategy

Some online stores use a product-based marketing strategy as the basis for their Web site design. Others use a customer-based strategy. In a few paragraphs, briefly define eac

Difference between rationalist and incrementalist strategy

Explain the difference between rationalist and incrementalist strategy. Who are the main protagonists of the theories? How have the debates regarding these theories had implic

What he needed to do to meet his inventory reduction goal

The details for part number 64-1909 as a basis to determine what he needed to do to meet his inventory reduction goal. Last year part number 64-1909 used 10,752 units at an av

Organic soap company makes four kinds of organic liquid soap

Sarah's organic soap company makes four kinds of organic liquid soap - "regular", "lavender", "citrus" and "tea tree". Demand for the four scents are 150, 120, 75 and 50 kgs p

Product or a service from an industry

Discuss how the five Operational Performance Objectives may influence decision-making associated with process design and layouts - Discuss how the five Operational Performanc

Structure using the various descriptions

Describe IDEO's strategy in terms of size vs. structure using the various descriptions. Describe the size of their offices (number of people) and how they manage growth. Give

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd