Write the direct response to the complaint

Assignment Help Other Subject
Reference no: EM131149296

Assignment : Positive Messages

Assignment: Write the direct response to the complaint found below. Your content should be organized in the direct style and respond positively to the customer's complaint.

Format: For this letter, you will need to design a complete letterhead with the necessary components to identify your company. Font TNR 12, single spaced, double space between paragraphs. Length - One page.

You will have to make up the letter head information for Stix Furniture and the recipient's address. You are the president of the company. Sign the letter using my name(Zhiying Mu) and the title given.

See Figure a, titled Customer Adjustment Letter, for an example of a Business Letter in Block Style. Also consult Figure b for more formatting information. They are below.

2134_figure a.jpg

2384_figure b.jpg

Directions: Respond to Mr. Badenuf's complaint along the lines of sympathy, freebies, and reassurance that your company does not wish to lose customers. Are his requests reasonable in light of his complaint? Your decision should be reflected in your response.

The Complaint:

Dear President of Stix Furniture:

Please waive your delivery fee to supply me with a console table free of defects. I have already paid for the table and expect better service than I have received so far from your company.

Three tables have been sent to me, and three times, the same issue occurred of cheap wooden legs that cracked when I attached them. Three replacements seem extreme since customers expect pristine condition of their goods the first time.

On May 15, I visited the store in Toledo, Ohio, to ask for help. The staff and manager of that store are just great. They understood my frustration and offered to replace the entire table; I accepted their offer. When the manager called your corporate office to arrange the replacement, he was told to charge me $75.00 for delivery of the new table. The representative at the corporate office had been told of the three sets of cracked table legs, but insisted the delivery fee was still to be charged.

The manager of the Toledo store has offered to assemble the table for me, but he is unable to reverse the delivery fee. In essence, I have to pay an extra $75.00 on top of the purchase price, just so your product will be supplied in new condition. That charge is not a fair one.
I can assure you I will never purchase so much as a splinter from you in the future, and I will do my best to advertise your poor customer service and quality of furniture through online complaint sites and negative Facebook advertising.

Please supply me, without any more fees, the table I already purchased.

Sincerely,

Victor Badenuf

Victor Badenuf

Reference no: EM131149296

Identify the risks associated with the supplier expansion

Write a 1,050- to 1,400-word paper in which you do the following: Identify the risks associated with the supplier expansion. Document those risks in the Risk Project Log templ

Briefly summarize what evidence it provides

For each source, briefly summarize what evidence it provides to answer your research question. (this may build on the relevance of the source, but it should not be an exact

Briefly describe a conflict you had with another person

Briefly describe a recent conflict you had with another person - family member, friend, or co-worker.What conflict handling approach did you use (maybe without knowing it) -

Interpretaton of a stratigraphy cross-section

Apply the scientific method to interpret geologic data/information in this exercise.  The student should review and the topics covered on rocks (igneous, sedimentary, and met

Define labeling theory and modified labeling theory

How are labeling theory and modified labeling theory applied to the topic of mental disorders (be sure to identify theorists and their ideas), Explain how labeling theory o

Moon displaying

You are getting ready for bed one evening around midnight, and you notice out your window that the Moon is in the eastern part of the sky. Which phase do you see the Moon disp

Should the president be required to have a military service

explaining why you believe anyone running for President of the United States should or should not have served in the military at one time or the other. If you believe they

Anti-inflammatory ibuprofen when the joint and muscle pain

This has helped with his depression and he would prefer to continue with this at the moment. The only other medication he uses is the anti-inflammatory Ibuprofen when the jo

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd