Reference no: EM13315398

You are required to write a report based on the Carlson case study. For this report, you are to critically evaluate Carlson's business process strategy, process management and technology.

Part 1: The Organisation's Strategy
Some points to consider are:
- Organisational vision and strategy
- Organisational leadership and design
- Business framework
- Need for process improvement
- Business processes and strategic alignment
- Competitive opportunities

Part 2: Processes and Technology
Some points to consider are:
- Centralised and shared processes
- Process quality framework
- Technology
- Process improvement efforts

Part 3: Process Performance Evaluation
Some points to consider are:
- Performance methods and measures
- Process performance management

- Assessing quality and performance

Part 4: Potential Change Management and Risk Issues
Some points to consider are:
- Change management process and critical success factors
- Lessons learned/risk
- Managing change