Why is it important to regain the confidence of a customer

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Reference no: EM131265183

In promoting the value of letter-writing, a well-known columnist recently wrote, "To trust confidential information to e-mail is to be a rube."

What did he mean? Do you agree? Why is it important to regain the confidence of a customer in an adjustment letter? How can it be done?

Reference no: EM131265183

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