Wandering residents-brainstormed problem definitions

Assignment Help Operation Management
Reference no: EM131152114

This assignment is designed to test and exercise students’ divergent and convergent thinking skills, as well as the ability to stay problem-minded and to consciously delay solution-mindedness. Write in 2-3 pages.

Fuzzy Situation: Wandering Residents

The situation described in the paragraph below has been selected because it is familiar to most people, either through direct personal family experience with a loved one or through the experience of extended family or friends, or coverage in various media.

In this assignment you are to assume the position of the executive director of the facility asked to define the problem as accurately as possible.

“In an intermediate and skilled care nursing facility housing about 100 residents, the staff are concerned about senior residents who wander into rooms of other residents and cause a disturbance. At any one time there seem to be several residents who have difficulty finding their rooms. One of the facility administrators has suggested that the residents be escorted back to their rooms. However, this will require some time to be freed up from an already overworked staff.”

Your assignment is not to solve the problem, but to define it: All problem definition statements must be in challenge form beginning with “How might we…?”  

“How might we…?” is a solution-finding question. The value in it is that it prevents stagnation and demotivation that occurs when faced with difficult, negative facts. Instead of “We can’t because…”, “How might we” gets people thinking of solutions that might work given the understood facts of the situation. Refer to the Berger chapter

The process to use:

Using divergent thinking, brainstorm a long list of tentative problem definitions (each starting with How might we…?”)

When you are finished diverging, select the one “How might we…?” from your list that you most prefer as the definition of the situation in your opinion.

Present your final problem definition, with your rationale for selecting it. What fact(s) in the brief description of the situation most impacted your thinking about the situation? What facts, or ideas that were not in the fuzzy situation description – if any – impacted your thinking and therefore your “How might we…” challenge statement?

Consider your problem definition in light of obvious – and, in some cases, quite obvious – solutions that would result from the “How might we” challenge statement in terms of legality, ethicality and appropriateness. What steps might have to be taken to prevent any illegal and/or unethical courses of action, if any?


Your assignment must include:

your entire list of brainstormed problem definitions,

the problem definition you chose as the best, most preferred option, and

your rationale supporting for selecting it (as described in the assignment)

Reference no: EM131152114

What is average time in the system in minute

Assume that a second server can be added to team up with the first (and, in effect, act as one faster server). This would reduce the average service time to 90 seconds. Wha

To meet growing customer demands

To meet growing customer demands, ACME Dental Products will begin doubling production of its line of cast iron, lead-plated dentures.  They utilize a lead plating bath with 95

Domestic rules regarding the initial grant of those licenses

What are the arguments for and against granting reciprocity of professional licenses where domestic rules regarding the initial grant of those licenses differ (for example, th

Newspapers should the local publisher produce each day

Demand for local newspapers in King County during weekdays is normally distributed with a mean of 500 and standard deviation of 100. The marginal loss per paper is $0.10 and m

Discuss how employee motivation theory

Discuss how Employee Motivation theory illustrates what one may expect from employee behavior, i.e., consequences, and how the expectancies affect their learning and motivatio

Calculate the reorder quantity-average daily demand

A product has average daily demand of 10, a daily standard deviation of 1.5, a lead time of 2 days, and there are 25 on hand. The lead time is 2 days and the order Interval is

Explain the three basic categories of decision environments

Class, list and explain the three basic categories of decision environments. Certainty: Means that relevant parameters such as costs, capacity, and demand have known values

Understanding yourself

Analyze three ways in which your personality attributes, gender, and communication style influence the way you prepare for and perform in negotiations. Provide support for y


Write a Review

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd