Uses three customer service representatives

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A telephone call center uses three customer service representatives (CSRs) during the 8:30 a.m. to 9:00 a.m. time period. The standard service rate is 0.0333 hours per telephone call per CSR. Assuming a target labor utilization rate of 90%, how many calls can these three CSRs handle during this 30- minute period?

Reference no: EM131273130

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