True capacity to measure performance

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Which units of government have developed the true capacity to measure performance? By what means do they achieve this goal? What new systems, tools, or techniques are required to measure performance effectively? Have reform efforts such as the NPR or PMA made any difference in public opinion about the productivity and effectiveness of government programs? In this context discuss and debate you thoughts on government self-regulation?

Public Administration in America is the book please provide references.

Reference no: EM131036994

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