Service for several thousand users

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Reference no: EM132281084

Gigantic Life Insurance has a help desk that provides service for several thousand users. When calls come in to the help desk, the help desk staff remote control the user's computer to review and troubleshoot the problem. However, some problems require research and testing that cannot be done while connected to the user's computer.

The help desk maintains a small pool of physical computers with various configurations used by users. Sometimes there is contention for who can use particular computers when help desk staff require access to a particular application or configuration. How can Client Hyper-V in Windows 10 help?

Reference no: EM132281084

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