Service design activity that needs operations involvement

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Reference no: EM132198166

1. Which of the following manufacturing strategies is described as a manufacturing environment where product variety is relatively low, products are assembled on assembly lines and made mostly from forecasts instead of firm orders from customers?

a. Engineer to Order

b. Make to Order

c. Assemble to Order

d. Make to Stock

2. Joe's Machine Shop manufacturers custom machined metal products using standalone computer numerical control (CNC) machines. Demand for individual products vary significantly as well as the design of each part. Each machine has its own unique machining program on each machine. When an order is received from the customer the planner creates a work order which includes routing instructions for each stage of the product's manufacture to complete the job and assigns a machinist to complete the work. Work is completed in batches with one work order per batch. Based on this information, which of the following layouts is Joe's Machine Shop MOST likely utilizing?

a. Fixed position layout

b. Process oriented layout

c. Work cell layout

d. Product oriented layout

3. Which is NOT a product or service design activity that needs operations involvement?

a. Develop new products and services

b. Refine existing products and services

c. Establish quality performance goals

d. Determine the routing of how a product moves through the facility

4. Aggregate planning deals with a number of constraints. Which of the following is NOT a constraint in aggregate planning?

a. Inventory levels

b. Human resource availablity

c. Capacity availability and management

d. Production budgeting

5. Which of the following scenarios BEST describes the relationship between independent (customer generated) demand and dependent (calculated demand from customer generated) demand?

a. For a hot dog cart - hot dog buns (independent demand) and napkins (dependent demand)

b. For a printing company - ink for the printers (independent demand) and printed brochures (dependent demand)

c. For a cellphone manufacturer - a completed cellphone (independent demand) and a touch screen (dependent demand)

d. For a cheese company - milk (independent demand) and wrappers for the finished cheese (dependent demand)

6. Which of the following businesses would likely utilize a PRODUCT flow strategy?

a. A potato chip snack food manufacturer

b. A restaurant specializing in buffet style service

c. A car manufacturer

d. A hospital in an urban community

Reference no: EM132198166

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