Relationships between customer needs and design attributes

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You are being contracted to design and build a theme park for a leading entertainment franchise. The following is a list of needs for the theme park, supplied by the customer:

1) The theme park should prominently feature each of our five central characters.

2) Patrons should feel like they’re a part of the action – in other words, one of “us” and not one of “them.”

3) The theme park should allow flexibility for promotion of new films, games, or characters.

4) A goal of the theme park should be to sell a lot of our licensed merchandise.

5) The theme park’s employees should always be friendly to patrons.

Given these customer needs, develop a House of Quality for the theme park project including at least:

a) Four design attributes (technical responses), with corresponding technical response measures for each design attribute, as well as relationships between customer needs and design attributes marked on the HOQ diagram?

Reference no: EM13904359

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