Provider practice administered patient experience survey

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Reference no: EM131028692

A five-provider practice administered a Patient Experience survey. There were 412 surveys completed over a 3-week period. When the results came back to the practice, they reflected dissatisfaction with the practice’s phone message system and responses from individuals answering the phone. Goal – Coach the practice on how to improve the patient experience through phone contact from the practice to the patients.

Opportunity for Improvement (Problem Statement):

Who needs to be given opportunity for input?

Decision making process:

Recommended Action Steps:

Reference no: EM131028692

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