How many people should the company be able to put on hold

Reference no: EM131441934

A small mail order firm Seas Beginnings has one phone line. An average of 60 people per hour call in orders, and it takes an average of 1 minute to handle a call. Time between calls and time to handle calls are exponentially distributed. If the phone line is busy, Seas Beginnings can put up to c _ 1 people on hold. If c _ 1 people are on hold, a caller gets a busy signal and calls a competitor (Air End). Seas Beginnings wants only 1% of all callers to get a busy signal. How many people should the company be able to put on hold?

Reference no: EM131441934

Questions Cloud

Harlen industries has a simple forecasting model : Harlen Industries has a simple forecasting model: Take the actual demand for the same month last year and divide that by the number of fractional weeks in that month. This gives the average weekly demand for that month. This technique was used to for..

Better offer for the painting : Tommy receives the letter, and he is very excited. He writes back two weeks later saying that he accepts, and Tommy encloses a check for $500,000. Unfortunately, Jimmy received a better offer for the painting, and Jimmy accepts that one.

In terms of purchasing and supply chain management : In terms of purchasing and supply chain management, how do the two orientations of supplier relationships impact the strategy of planning, objectives, risk, and sourcing? Provide an example in which your company practices one over the other.

How would you justify keeping internet access open : As advances in computer technology continue to change the way we work and play, Internet use on and off the job has become a danger zone for employees and employers. Misuse costs employers millions of dollars in lost productivity and litigation, a..

How many people should the company be able to put on hold : A small mail order firm Seas Beginnings has one phone line. An average of 60 people per hour call in orders, and it takes an average of 1 minute to handle a call. Time between calls and time to handle calls are exponentially distributed. How many peo..

Regards to the many ways of determining market value : What are the various ways of calculating the lower of cost or market with regards to the many ways of determining market value? Why would a firm want to offer pricing promotions during its low-demand periods? What is the mission of Dell Computer Comp..

Explain addressing a course-related topic malware removal : Write an outline for your paper addressing a course-related topic malware removal.write a paragraph for each header/subheader explaining what you will plan in writing in the particular header/subheader.

What was the purpose of the given article : The article should be summarized (using your own words) in 2-3 paragraphs, focusing on the author's main points. What was the purpose of the study/paper?

Name the factors affecting weighted average cost of capital : Factors that affect the WACC equation Each of the following factors affects the weighted average cost of capital (WACC) equation. Which of the following factors are outside a firm's control? Check all that apply.

User Account

All Pages