How does the principles of information technology

Assignment Help Management Information Sys

Reference no: EM131225917

Question 1. What are the two important features of a help desk that you have learnt from Chapter 6 (Help Desk Operation) from the textbook? Supplement it with any literature [300 words;]

Question 2. Review the following conference papers and choose any ONE :

Chan, C., Geng, L. & Chen, L. (1999, May 9). Development of an Intelligent Case-Based System for Help Desk Operations. Paper

presented at 1999 IEEE Canadian Conference on Electrical and Computer Engineering. Alberta, Canada.

DOI: 10.1109/CCECE.1999.808194

Moore, M.E., McGraw, K.A. & Shaw-Kokot, J. (2001) Preparing staff to work at a single service desk. Medical Reference Services

Quarterly. 20(1) pp.79-86. DOI: OI: 10.1300/J115v20n01_08

[These papers are available from the CSU Library. Apologies that the second line of this reference cannot be indented due to the

limitations of the editing platform of this software.]
As these papers was published about 15-17 years ago, provide three suggestions or improvement you would make to update the

contents of this paper, supported with literature. [400 words;]

[You might want to read Chapter 7 (User Support Management) of the textbook and other recent literature.]

Question 3. How does the principles of Information Technology Infrastructure Library (ITIL) assist in a help desk setup? Give any two examples that apply to a help desk for a vehicle breakdown service. Relate the task to literature read. - [400 words;]

[You might want to re-read the chapter by Moeller recommended in Topic 8]

For all three questions, you are also required to substantiate with literature (with in text citations).

Include ONE combined reference list at the end of this assignment.
Presentation Formatting Requirements:

1. One Reference List provided at the end and in-text citations conforms to APA 6th edition.

2. Journal space on Interact2 presentation text width between 85-95 characters including spaces.

3. No Wikipedia references used.

4. Font types and sizes consistent (use Arial 12pt) throughout and paragraphs well formed.

5. Meet word limits in each question (allowance of +/- 5%)

(Failure to follow all the above rules, eg. if you do not meet word limit for Q3 but meet for the others, this is considered as not

meeting word limit for all: no partial mark allocated.)

6. Submit answers to all work in one journal entry.

7. No attachments to journal entry allowed.

Reference no: EM131225917

Questions Cloud

Impact of culture on business-spotlight china : Make a prioritized list of what you consider important in a training plan for global managers. Your list should contain a minimum of 10 items along with justification for each item.

Define the knowledge base of this person : Define the knowledge base of this person by listing what you expect the person to know in order to follow your directions.

Discuss the role of the board of directors-risk committee : Discuss the role of the Board of Directors, the Risk Committee, the Audit Committee, and their relationship to each other in organizational governance. Describe how a Board of Directors should evaluate data and intervene in managing risk limits, and ..

Describe a personal experience of culture shock : Describe a personal experience of culture shock. In your opinion, was it a positive or negative experience? Why? Research coping mechanisms that you could use to deal with the culture shock you described.

How does the principles of information technology : What are the two important features of a help desk that you have learnt from Chapter 6 (Help Desk Operation) from the textbook? Supplement it with any literature [300 words;]

How the yield curve may respond to prevailing conditions : How the Yield Curve May Respond to Prevailing Conditions : - Consider how economic conditions affect the default risk premium.

Target statement for assignment : When IT procurement managers do business across a transnational border (or choose which borders to negotiate across) it will be helpful for managers to be aware of what restraints or pressures exist on both sides of the border that will affect the ne..

How do you arrange passenger on flight sits : Millions of commercial airline flights cross the world's cities every year, and each one of these flights must solve what seems like a simple problem: how do you arrange where each passenger on one of those flights sits

Find the largest among three numbers presented : Write a solution to the problem of finding the largest number out of three numbers. List the specific steps that would enable another person to find the largest among three numbers presented.

User Account

All Pages