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Given all the service guarantees we see or hear on a daily bases, do these really make you feel better about the services you are paying for at the bank, restaurant, cable company or retail store? Give specific examples of good and bad guarantees you have encountered and at least one example of a time you had to evoke a guarantee.
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Consider the concept of authority in organizational management and evaluate how authority influences and fosters change in an organization.
In The Art and Science of Leadership, Nahavandi writes about the dark side of power. Provide an example. What organizational factors contributed to the leader's behavior? What were consequences of the behavior?
Read Zappos 2009: Clothing, Customer Service and Compnay Culture. Submit a report addressing the following. Describe the history of Zappos.
Claire also Jerry sued restaurant, claiming that restaurant was a bailee of coats also had a duty to return them. Are they both correct. Use principles of law discussed in this week's reading to form a foundation for your response.
Why is staff scheduling in a service environment a difficult task? What can managers do to ensure that staff schedules are effective and efficient?
As was evident in the wake of the bombing at the Boston Marathon in 2013, the press and social media can play a very significant role in the flow of information during an emergency event. How can they protect the flow of information these days in si..
Case Study: Opening Your New Dunkin Donuts Locations, Assumption and Context: You have been the manager of a Dunkin Donuts store in the Midwest for the past two years. The store is owned by a Dunkin Donuts franchisee who owns 20 other Dunkin Donuts..
the accumulation of accounting data on the basis of the individual manager who has the authority to make day-to-day
What are three cost-containment measures that were implemented through the collective bargaining process in 1985? Why were these considered milestones in curtailing health benefit costs to employees?
ABC corporation found that its total indirect costs is $10 million per year.ABC employs 100 direct labor who work 40 hours per week over a 50 working weeks per year.
Do the process and actions associated with "Mental Mastery" preclude someone from enacting the "Seven Habits of Highly Effective People"? Are these two approaches to one’s personal and professional wellbeing directly opposed to each other, or can the..
The Central Valve Company sells industrial valves and fluid control devices. One of Central's most popular valves, the Western, has an annual demand of 6,000 units.
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