Explain the importance of internal customer satisfaction

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Reference no: EM1338366

IT infrastructure groups are often responsible for direct customer interaction and associated customer service. Note ways IT organizations can improve the quality and perception of their service. Discuss the importance of internal customer satisfaction.

Adding leadership roles in IT can have benefits and risks. Discuss at least two benefits and two risks an organization faces by adding roles within IT leadership.

Reference no: EM1338366

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