Evaluate your own machine for potential performance problems

Assignment Help Other Subject
Reference no: EM13899815

Project Details

Purpose

This project provides students practice in troubleshooting a computer system, and in writing a troubleshooting guide that can be used by other computer users.

PROJECT OVERVIEW

You are the Help Desk Manager for Superior Financial Analysts, a consulting firm that provides analysis and statistical information to many of the Fortune 500 financial firms. You lead a team of six support representatives who provide technical support to the 200 people who work for your company.

Component #1 - Identifying Tools and Techniques

After doing an analysis of your problem history, you've discovered that your team spends a good deal of time working on common problems. You feel that they would be more productive if they had available a technical troubleshooting guide that identified some of the more common problems and how to resolve them. You've decided to put together a guide that addresses the following common problems.

Computer will not power on

System powers on, but fails during boot up

New hardware installation fails

New software installation fails

Machine is running very slowly

Unable to print

Cannot connect to the network and/or Internet

For each of these problems, you will need to address the following:

A basic methodology for isolating the problem

Step-by-step instructions that the support reps can follow

Tools that could be used during diagnosis

When appropriate, screen shots demonstrating tool usage.

Component #2 - Apply troubleshooting tools and practices

It's been a busy day at Superior Financial Analysts. All of your six support reps are busy helping other clients and you've been pulled into a situation with one of your important customers. The customer has started experiencing performance degradation on her PC. It has become more noticeable recently, and has gotten to the point where it is impeding her ability to complete her daily work.

You will simulate this scenario by using common troubleshooting tools to evaluate your own machine for potential performance problems.

These may include:

Disk defragmentation

Windows performance monitoring

Virus scans

Adware/malware/spyware scans

Any other tools you feel may be relevant in solving the problem

Attempt to identify and isolate any issues that could be causing a performance slowdown on your own machine. You are free to use any tools you believe would be relevant in identifying performance problems - however, you must demonstrate the usage of at least three different tools. For this component, you will collect screen shots of the tools used, describe how you used them, and analyze the results of running the tools on your own machine.

Refer to the Course Schedule within the Syllabus for specific project deliverables and due dates.

A Professional Troubleshooting Guide that can be distributed to the support representatives of Superior Financial Analysts.

An evaluation of the performance problem scenario in Component #2. This will include identification of troubleshooting tools used, description of their usage with accompanying screen shots, and an explanation of the results.

Verified Expert

Reference no: EM13899815

Interprocess-communication scheme mailboxes are used

Consider the interprocess-communication scheme where mailboxes are used.  Suppose a process P wants to wait for two messages, one from mailbox A and one from mailbox B. What

What survival strategies would you employ

In addition to responding to these questions, review the examples of successful change in your textbook and choose two examples to discuss in greater detail. What did you l

Discuss about the law enforcement challenges

Explain, in detail, what you believe to be the greatest challenge facing law enforcement agencies investigating exploitation, cyber stalking, and obscenity.Identify the spe

Define similarities and differences of the her code sets

Describe the similarities and differences of the HER code sets. In no more than one paragraph discuss why an HER code set has to provide equilibrium between granularity and

Policy''s consistency with the constitutional framework

Evaluate the pros and cons from two perspectives- The policy's effectiveness. In your evaluation, clearly explain your definition of effectiveness and how it should be measu

Calculate both arithmetic mean and geometric mean of number

Write a MATLAB program that will accept an arbitrary number of positive input values and calculate both the arithmetic mean and the geometric mean of the numbers. Use a while

Overgeneralizations of characteristics to large human groups

The existence of a wide variety of cultures and subcultures represented within a society is _________. Evaluating cultural differences in relationship to one's own cultural st

What is research-based practice

What is research-based practice? What are the benefits of this model? How do researchers and practitioners each inform this model? How well do your own research interests ad

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd