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From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service. 1 paragraph no plagerism
Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position. 1 paragraph no plagerism
pre-occupied with keeping up with changes in their environment that they can never stick with anything long enough to get very, very good at it?
When is the best time to promote? Is there seasonality in the market? Are there any wider environmental issues that suggest or dictate the timing of your market launch, or the timing of subsequent promotions?
pet supplies company produces 16-ounce cans of dog food by combining meat by-products which cost 0.60 per pound and
elucidate how would you rate this performance, other things being equal. Illustrate what kind of engineering savings is Regal achieving by using CAD technology rather than traditional drafting techniques.
After an all-night study session the day before their last final exam, four first-year MBA students decide to stop for some much-needed coffee at the campus Starbucks.
Formulate and solve this LP production- mix situation, and find the best combination of air conditioners and fans that yields the highest profit.
United Aluminum Company of Cincinnati produces three grades (high, medium, and low) of aluminum at two mills. Each mill has a different production capacity (in tons per day) for each grade.
What are the three basic functions of a firm/organisation? Do all firms/organisations (private, government, not-for-profit) perform these three functions?
Provide an overview of two brands of ERP software to the executive.
Why is forecasting important in organizations, especially as related to understanding the relevant time horizon to develop a forecast against? What are some examples from industry?
Determine the value of the p-bar, the mean fraction defective. Then determine the control limits for the p-chart using 99.73% confidence level (3 standard deviations). Is this process in control? If not, which samples were out of control?
What are the risks and rewards of changing from a current supplier to a new supplier ? How can you balance these risks and rewards?
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