Draw a scatter diagram of crsl customers

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Reference no: EM13180450

Q.

CRSL is continuing to re-evaluate all aspects of the business and would like you to look into staffing costs. Below is a summary of monthly staff and customer numbers and staff costs. 

 

Staff Number

Number of customers

Staff cost ($)

January

20

700

27 800

February

22

250

14 000

March

10

200

12 000

April

20

500

20 000

May

24

650

23 800

June

28

450

18 400

July

16

50

20 400

August

14

150

8 200

September

24

350

18 800

October

24

600

22 200

November

16

300

16 600

December

32

750

32 200

 CRSL's relevant range has been estimated to be between 300 and 600 customers.

Required:

a) Draw a scatter diagram of CRSL customers and staff costs and mark the relevant range

b) Use the high-low method to estimate the behaviour of CRSL staff cost based on customer numbers within the relevant range. Use an equation to express the results of this estimation method.

c) Using Excel or a similar program construct a regression analysis to estimate:

i) The equation to predict staff costs based on the number of visitors within the relevant range
ii) Based on the equation in c i) what would the staff cost be with 400 visitors per month
iii) Using both activities - number of visitors and staff numbers, determine what the staff cost, within the relevant range would be.

d) Does the inclusion of the additional cost driver (number of staff) improve the regression model? Explain your answer?

e) Of the three methods - high-low, single regression and multiple regression - which method would you be most confident in presenting to the Board of Directors? Explain your answer?

Reference no: EM13180450

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