Draw a pareto chart summarizing these responses

Assignment Help Operation Management

Reference no: EM131353935

A recent Gallup poll of 519 adults who flew in the past year found the following number of complaints about flying: cramped seats (45), cost (16), dislike or fear of flying (57), security measures (119), poor service (12), connecting flight problems (8), overcrowded planes (42), late planes/waits (57), food (7), lost luggage (7), and other (51).

a) What percentage of those surveyed found nothing they disliked?

b) Draw a Pareto chart summarizing these responses. Include the "no complaints" group.

c) Use the "four M s" method to create a fish-bone diagram for the 10 specific categories of dislikes (exclude "other" and "no complaints").

d) If you were managing an airline, what two or three specific issues would you tackle to improve customer service? Why?

Reference no: EM131353935

Questions Cloud

What types of permits and zoning ordinance did stengard need : How important was the location decision for these two entrepreneurs? Why? What types of permits and zoning ordinances did Stengard and Piel need to consider before deciding to relocate?

What are the advantages of using such a dichotomy : The issues of politics and administration dichotomy first raised by Woodrow Wilson continue to generate debate among scholars of public administration in modern time. While some think Wilson's idea was useful, others reject the idea as impossible...

Explain the basic logic behind the multiplier in words : Explain the basic logic behind the multiplier in words. Why does it require b, the marginal propensity to consume, to be between 0 and 1?

Completely combusted in the presence of excess oxygen : 1.50 grams of butane (C4H10(g), ΔHf° = -125.6 kJ/mol) is completely combusted in the presence of excess oxygen. Assume that all the heat produced goes into heating a cylindrical plate of aluminum (d = 2.70 g/cm3) that is 2.00 cm thick and 10.0 cm ..

Draw a pareto chart summarizing these responses : A recent Gallup poll of 519 adults who flew in the past year found the following number of complaints about flying: What percentage of those surveyed found nothing they disliked? Draw a Pareto chart summarizing these responses. Include the "no compla..

Explain disadvantages of situational leadership styles : Explain merits and disadvantages of situational leadership styles. Is it a good idea to shift leadership approaches or not? what are some of characteristics of a leader who implements the transformational theory into workplace?

What is the equilibrium level of gdp : What will happen to the equilibrium level of GDP if investors become optimistic about the country's future and raise their investment to $600?

Brønsted-lowry acid or a brønsted-lowry base : 1. Perchloric acid is either a Brønsted-Lowry acid or a Brønsted-Lowry base. If it is an acid, what is it's conjugate base? On the other hand, if it is a base what is it's conjugate acid?

Total sample volume : A sample of O2 was collected over water at 25C and .865 atm. If the total sample volume was 2.538 L, how many moles of O2 were collected?

User Account

All Pages