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For In the "Understanding the Voice of the Customer at LaRosa's Pizzerias" case study, LaRosa's Pizzerias implemented the Voice of the Customer process to design its restaurants to address customer needs and expectations and ultimately allowed the restaurant chain to gain significant market share.
Develop a customer satisfaction survey of eight questions. The questions must be relevant to the case study that the project team would use to solicit appropriate responses on the restaurant design concept from current and potential customers both inside and outside the restaurant's current market area. Explain your rationale for each question selected.
For each of these survey questions, identify two critical to quality (CTQ) performance characteristics for each survey question and discuss why they are important to customer satisfaction.
Based on the customer requirements that LaRosa's has identified and considering the design concept the company has adopted, examine the customer profile (based on age, lifestyle, etc.) the restaurant is targeting.
Given Pitney Bowes' growth and globalization strategies, analyze the forces for and against maintaining an organizational culture that supports diversity as a business impertive.
Gilligan's has a large fleet and competes on high volume and low price. Love Boat Cruises has smaller ships and provides luxury cruises to wealthycustomers. What differences would you predict in their organizational structures
Propose methodologies that have been proven to increase value in health care delivery systems. Examine the impact of motivation on quality, safety, and legal risks associated with health care organizations.
As an operations analyst for your company, you have been asked to find an improvement that will increase the productivity of your company. Your boss is demanding a 25% increase in productivity, you have two option to choose from:
Identify three (3) different strategic controls that a company should implement, and describe how each control will help the company stay on track with the implementation of its overall strategy.
It's important for an international manager to understand the labor relations practices among different countries since it's so diverse. Create a strategy to prevent those labor relation issues that were encountered above.
Elucidate what are the conditions which would have to exist for driving a car which are analogous to the assumptions made when using exponential smoothing.
Describe how to negotiate for more compensation. Explain why one must be assertive to earn what he or she deserves. Relate four things not to do when asking for a raise. How much clout does your boss really have?
what is does this referrer to? How does this tyranny impact health care management, leadership, and planning
How much safety inventory does the store carry? what service level does Sam's club achive as a result of this policy?
The total output from a production system in one day is 900 units and the total labor necessary to produce the 900 units is 900 hours. Using the appropriate productivity measure, what is the resulting productivity ratio? 1.000 1.428 0.700 0.411 N..
Compare and contrast job descriptions and job specifications.
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