Determine the fte (full-time equivalent)

Assignment Help Financial Accounting

Reference no: EM13140611

A customer service desk has the following data available regarding the activities performed on a monthly basis.
Activity Time needed to complete Volume Expected
Answer phones: 5 minutes 6,564 calls
Return & exchange 10 minutes 1,020 transactions
Gift wrap 12 minutes 375 gifts
Additional information:
Employees work 160 hours per month
Employees’ salary and benefits average $20 per hour

Required:

1. Determine the FTE (full-time equivalent) needed to perform these activities. On this problem you should provide the exact decima or fractional answer and Do Not want to round to the whole employee.

Reference no: EM13140611

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