Reference no: EM13292728

Last summer I had a really interesting job. I was a customer service representative for a big childerns toy store. Six of us were trained in answering the phonse and processing information on the computer. Aside from a few complaints by some unhappy customers, it was a great job for teaching me valuable computer skills. I took notes directly on the computer as I spoke with a customer, and then I wrote a report. Once the report was finished, I saved my work to the hard drive and to my flash drive and forwarded a copy of the report to my supervisor. I have learned that a computer is a wonderful tool for a writer.

1.Presuming that Bob was properly trained on the computer, what would have been in the first thing he did when he finished talking with a customer?

a. He would have printed out his notes.

b.He would have used the computers grammar tool.

c.He would have saved his work.

d.He would have used the computers spelling tool.

2.Why did the toy company ask sales represntative to write directly on a computer?

a. the company believes that most employees have illegible handwritting.

b.The company knows that writting directly on the computer is more efficient than taking handwritten notes and typing them later.

c.the company wants to help summer students develop their computer skills for the workplace.

d.the company believes that writting directly on the computer makes a writer more creative.

3.Because Bobs notes were very hurried, he wrote many fragments and run on sentences. Which computer feature would have helped Bob the most?

a.page numbering function.

b.design tools.

c.the rervising and editing tools.

d.the fast save function.

4.Why were the customer service representatives told to save their work in two places?

a.some representative are careless.

b.if the handwritten copy is lost, the flash drive serves as back up.

c.if the hard drive fails, the flash deive is a back up copy of the customers complaint.

d.if the hard drive fails, the handwritten copy serves as a backup.

5.Presuming that Bob received proper training about writing on the computer, what would he have done before sending his report to his supervisor?

a.he would have named the report according to company policy for naming documents.

b.he would have made sure the report followed the companys format for line spacing, page numbers, and so forth.

c.he would have used the computers grammar and spelling tools.

d.he would have carefully proofread and edited the document.

6.Identify the example of formal writing?

a. shopping list.

b.journal entry.

c.collsge essay.

d.text meggsge.

7.The last aspect of creating a personal writting ritual is mindset, which means?

a.pretending to be in the mind of some one else as one writes.

b.thinking of oneself as a writer.

c. deciding whether the chosen time, space, and supplies are effective.

d.freewriting about random thoughts in ones mind.

8.A journal is a place for writers to?

a. read about the writing process.

b.organize and keep track of their school schedule.

c.practice their writing skills.

d.record class assignments and notes.

9.What is one benefit of writing on a computer?

a.computer writing takes longer than writing by hand.

b.writing on a computer is an effcient use of time.

c. writing on a computer is more personal.

d.computer writing can never be lost.

10.when writers get stuck on a writing topic, they should?

a.ask friend to write for them.

b.copy ideas from the internet.

c.change topics.

d.try different methods like freewriting, reoetion, or rhyme..