Customer service and social media

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Reference no: EM132203893

Discussion - Customer Service and Social Media

Provide an analysis of the importance of real time customer service via social media. Compare and contrast customer service via social media and 'traditional' customer service channels. Identify at least two possible negative outcomes that can occur if businesses ignore customer service questions on social media channels.

Your initial post should be a minimum of 250-300 words in APA format.

Reference no: EM132203893

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