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1. New businesses are frequently launched as a means to smooth over dissatisfaction with a current glitch in the industry. Pick some industry and solve its customer dissatisfaction problem(s). For example, if you find flying annoying, or you’re not happy with your dentist, what changes could you make to enter that industry and enhance customer satisfaction (and be profitable)?
2. At times, there is a segment of customers with whom a company doesn’t want to encourage relationships. For example, companies like Nordstroms and L.L. Bean have had to scale back formerly generous return policies because customers had taken advantage of them. In somewhat of a backward form of customer relationship management, companies like Walmart and Home Depot flag customers who return three or more things in two months. Select one company and research its return policy. Discuss whether it has a strict or more of a lenient return policy (or somewhere in the middle)? How can the policy affect customer relationship management?
Read the Southwestern University case study on page 230, including the fan satisfaction survey results in table 6.6 and the open-ended comments on survey cards at the top of page 231. Use at least two different quality tools to analyze the data. W..
Be as creative also innovative as you need. Imagine which you are one of his top advisors also which he will take your suggestions seriously." Tour C & D A batch flow process also A machine paced line flow process, illustrate what degree does ver..
Introduce a new special form of insurance for current business operating on a global scale with a deverse work force, which includes virtual employees.
In the first discussion, we looked at traditional project control. Is project control different in an Agile project? What is the role of a project manager in controlling an Agile project? What is the role of the project client, sponsor, or customer a..
Explain why the basic functions of e-Commerce software are not enough for larger companies and how the advanced functions overcome these limitations. In other words, compare a business such as a local hardware store to a Lowes or Home Depot in terms ..
A company has the following forecast demand for the net six months: Suppose inventory, stockouts, overtime and subcontracting are not allowed. Only hiring and layoff are allowed to respond to fluctuations in demand. Currently there are 20 workers on ..
Why are constructive dialogue and/or changing strategic direction more difficult for a family business than other businesses, even though families are supposed to have closer relationships? Support your response with empirical evidence.
How should the relation between drugs and human life and health affect your views on drug industry monopoly profits? Explain. What would Adam Smith think about the “Drug Company Monopolies and Profits” article?
Reflect on a time when you may have witnessed workplace bullying. Discuss at least two practices of workplace bullying addressed in the article that were applicable to your scenario.
Suppose, at the time of the purchases, the actual prices per lb for the next 4 months turn out to be $1.32, $1.05, $1.10, and $0.95, respectively. If dollar averaging is used, what quantities should be purchased in each month? Is there any advanta..
Describe the product you selected in terms of the four utilities of customer value.
When Jack tried calling Steve, he received a pre recorded message requesting him to leave. While employment videos are helpful in communicating a person’s qualifications and abilities, their use may also: Voice input and output technology:
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