Create positive communication climate

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If the defensive types of language most often create negative communication climate, explain why you feel we use this type of language so often when interacting with others with whom we share a relationship.

What is one strategy you think you can use to do a better job of using supportive language (or avoid using defensive language) to create a positive communication climate?

Imagine that you were the recipient of one of the defensive language statements given above and described in chapter 8. Explain how this statement would make you feel. Then, without giving me an example of what you might say in return, describe the nature of response you would return to the other person.

Reference no: EM132185552

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