Calculate the average waiting time for the helpdesk

Assignment Help Operation Management
Reference no: EM131134074

You have been hired by a company at the helpdesk. The calls arrive at random according to a Poisson distribution and calls durations last according to an exponential distribution. You have been at this job for over a month and you have observed that on average calls arrive every 3 minutes (20 calls/hr). You have also observed that the average time to handle each call is 2 minutes (30 calls/hr).

a) Calculate the probability that you will be idle.

b) Calculate the average waiting time for the helpdesk.

C) The company has been claiming that the average waiting time is less than 5 minutes. Is the company correct?

d) Some customers have been complaining about the waiting time being more than that. How would you explain this to the customers?

Reference no: EM131134074

Decide on the mix of products to produce

A manager must decide on the mix of products to produce for the coming week. Product A requires three minutes per unit for molding, two minutes per unit for painting, and one

Average time in minutes that student will be in bookstore

A college bookstore opens a booth and buys back used books during final exam week. From 9 to 12 in the morning students arrive at the rate of 40 per hour. The bookstore employ

Worth to replace the agent with the specialist

An immigration agent at an airport, on an average, could process 14 entrants in one hour, if he was busy all the time. On an average, an entrant arrives at his station at ever

Likely international business consequences

Pick one current US presidential candidate (it does not have to be the one you prefer). Assume this person becomes the US president and does apply his / her program. Explain 2

Pushed interest rates in negative territory

For almost 2 years the European Central Bank has pushed interest rates in negative territory. It is considering further cut in interest rates. If this were to happen: What wou

Euro zone and return to greatly devalued

There is a risk Greece may leave the Euro zone and return to a greatly devalued Drachma. If this happens what would be the impact on: Exports and Imports from and to Greece Cu

Discussed regarding integrative negotiation

Using the principles we have discussed regarding integrative negotiation, identify a situation with "integrative potential" What are your interests? What are the interests of

Developed specifically for the chinese market

April 23rd 2016. BEIJING: “Toyota Motor Corp. (TM) is considering whether to launch a new, small, low-priced car in China, Toyota Motor (China) Investment Co. What would be th

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd