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You have been hired by a company at the helpdesk. The calls arrive at random according to a Poisson distribution and calls durations last according to an exponential distribution. You have been at this job for over a month and you have observed that on average calls arrive every 3 minutes (20 calls/hr). You have also observed that the average time to handle each call is 2 minutes (30 calls/hr).
a) Calculate the probability that you will be idle.
b) Calculate the average waiting time for the helpdesk.
C) The company has been claiming that the average waiting time is less than 5 minutes. Is the company correct?
d) Some customers have been complaining about the waiting time being more than that. How would you explain this to the customers?
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When a change program gets underway, a certain momentum occurs. This can occur because of _____.
what value-added components must blockbuster incorporate into its current movie rental business to survive in the environment today?
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Hickory Manufacturing Company forecasts the following demand for a product (in thousands of units) over the next five years. Year 1 2 3 4 5 Forecast demand 60 79 81 84 84 Currently the manufacturer has seven machines that operate on a two-shift (8 ho..
Identify changes in forecasting methodologies and approaches (for practices such as contracting, advanced payments, outsourcing to fix a price, continuous and fixed budgeting, simulations, or regression analysis) that have been influenced by current ..
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