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Availability of accurate customer and internal process

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Reference no: EM131074992

Several measures of the learning and growth perspective are:   

  • Real-time availability of accurate customer and internal process information to front-line employees   
  • Ability to launch new products  
  • Ability to create more value for customers   
  • Ability to penetrate new markets   
  • Alignment of employee incentives with overall organizational success factors   
  • Rates of improvement in critical customer-based and internal processes     

Consideration of these measures reveals that it can be difficult to quantify these factors.  For your first posting in this Discussion, identify one specific example of a measure of learning and growth measure that you feel could be critical to an organization, but difficult to measure. For your second posting, propose a metric that could be used to quantify it.

Reference no: EM131074992

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