"Hospitality Management Customer Serviceinstance, contrivances, the products elements like the disturbance and clarity of two or threespeakers turns into its yield necessities. A step-by-step method to gain customer satisfaction and meet customer requirements:? The minimum requirement of an organization is to meet the expectations ofcustomers. At first, the customers have no complaints and are satisfied by the serviceof the organization. But when the customers become ex-customer, their satisfaction isdifficult to meet. When gradually time goes on, the customers starts to lose loyaltyand trust from the company. The organization needs to exceed the expectations of theclient. ? If the organization can exceed the expectations of the clients, then they can maximizetheir profit in future. Next, the company should partner the objectives and goals of thecustomers. It is an extreme level of importance especially during the outsourcingprocedure of the company. Technically, the outsourcing process of a company is anextension of the business user.? The third level of customer satisfaction is to ensure that the entire team of theenterprise works towards the common objective to achieve client's targets and desires.? The primary source of information is the information a researcher has collected andworked with personally. Primary source of information is very expensive to collectand it takes a long time to process the information. It is a disadvantage(Johnson andGustafsson, 2016). On the other hand, primary source of information helps theresearcher to control and collect information. Page 13 of 16 Hospitality Management Customer ServiceConclusionThe report is based on the improving the customer satisfaction level of an organization. Thereport consists of customer satisfaction and various communication methods by which theorganization can strengthen the relation with their clients. Customer services policy and itsimplementation in future training and development are also discussed here. Additionally, thereport consists of a recommendation to improve customer satisfaction. Customer satisfactionis a strategic business development tool for a company. An excellent customer satisfactionlead to the loyalty to the brand, repeat purchase as well as positive word of mouth. Moreover,satisfied customers share their experience with others. Others will know about the goodnessof the company; then others will become the future clients of the company. If theorganization fails to satisfy customers, then they will face problems such as loss of valuableand trusted customers. Consequently, the profit margin of the organization will be reduced. Page 14 of 16 Hospitality Management Customer ServiceReferencesBensky, A. (2004). Short-range wireless communication. 1st ed. Amsterdam: Elsevier.Davidson, R. and Rogers, T. (2006). Marketing destinations and venues for conferences,conventions, and business events. 1st ed. Oxford: Butterworth-Heinemann.Flew, T. (2015). Social Media Governance. Social Media + Society, 1(1).Inghilleri, L., and Solomon, M. (2010). Exceptional service, exceptional profit. 1st ed. NewYork: American Management Association.Johnson, M., and Gustafsson, A. (2016). Improving customer satisfaction, loyalty, and profit.1st ed. San Francisco: Jossey-Bass.King, C. and Cruickshank, M. (2010). Building capacity to engage: community engagementor government engagement?. Community Development Journal, 47(1), pp.5-28.McQuiston, R. (2013). The relation of Ralph Waldo Emerson to public affairs. 1st ed.Lawrence: University of Kansas.Miskin, M. (2008). Direct marketing is dead! Long live direct marketing!. Direct Marketing:An International Journal, 2(4).Nahm, Y. (2013). A novel approach to prioritizing customer requirements in QFD based oncustomer satisfaction function for customer-oriented product design. Journal of MechanicalScience and Technology, 27(12), pp.3765-3777.Pranoto, E. (2011). Labour Turnover in the Hospitality Industry. Binus Business Review, 2(1),p.597.Stapleton, J. (2003). Executive's guide to knowledge management. 1st ed. Hoboken, NJ: J.Wiley & Sons.Page 15 of 16 Hospitality Management Customer ServiceTodaro, M. (2007). Internet marketing methods revealed. 1st ed. Ocala, Fla.: Atlantic Pub.Tuten, T. and Solomon, M. (2013). Social media marketing. 1st ed. Boston: Pearson.Chopra, R. (2009). Communication management. 1st ed. Mumbai [India]: Himalaya Pub.House.Hernes, T. and Maitlis, S. (2010). Process, sensemaking, and organizing. 1st ed. Oxford:Oxford University Press.Kotler, P. (2000). Marketing management. 1st ed. Upper Saddle River, N.J.: Prentice Hall.Moorman, C. and Lehmann, D. (2004). Assessing marketing strategy performance. 1st ed.Cambridge, Mass.: Marketing Science Institute.O'Shannessy, V., Haby, S. and Richmond, P. (2001). Accommodation Services. 1st ed.Frenchs Forest, NSW: Pearson Education Australia.Wellington, P. (2010). Effective customer care. 1st ed. London: Kogan Page.Page 16 of 16 "