"Hospitality Management Customer Servicecorrecting mistakes particularly which is important in the public sector companies. Therefore,it is cost efficient.B. purpose of evaluating customer service policies and relationship to staff training anddevelopmentThe evaluation of customer service policies is a crucial part to understanding theeffectiveness of the policy in the improvement of organization and also of the workingcapabilities event approach of employees. However, the policies are important to understandthe potentiality of the current market. The potentiality can only be understood by evaluatingthe policies. As an example, a hotel can work with few staffs that can take a long time tocomplete. On the other hand, if a company implement some customer service policies in theorganization then, the work can be very simple and can be done in a systematic way. Ascustomer service depends on man power, it is obvious that the implemented policies mightget in a wrong way and can be con rather than pros for the organization(Davidson andRogers, 2006).Customer service policies should be modified after observing theneeds of the customers.Every customer is unique and their needs are so. Thus, understanding the policies along withthe customer's desire is most critical judgment for any organization. The employees ofcustomer service job role they will categorize every customer according to their needs andactivities. However, it is also very important to develop a customer service strategy for thepolicy to make it effective in the organization. The customer service should be based on theneeds of customers. However, the implementation of the policies should be based on thecustomer evaluation. It is crucial for the organization to meet the requirements of customers.In this way, the policies will reflect the employees and their working behavior in theorganization.Page 5 of 16 Hospitality Management Customer ServiceHowever, policies are significant for the future development of employees and the workingenvironment of an organization. The organization needs to monitor the outcome of it and takeimmediate actions accordingly. The company needs to find out the pros and cons from it andtake initiative where necessary. It may include improvement of customer service. Manychanges like workability and service to the customers will be changed. Meeting the desire ofcustomers and clients can be achieved in the near future by developing best service policies.On the other hand, companies can get an idea of customer segmentation. Segmentingcustomers will provide the best understanding of the service that the person wants from thehotel.Moreover, it is not possible to implement the best policy in the organization. Depending onthe policies and the changes in the organization the employees should be trained well. Thehuman resource department will take control in the evaluation and training ofemployees(Davidson and Rogers, 2006). Page 6 of 16 Hospitality Management Customer ServiceTask BA. Evaluation of the different communication methodsThe evaluation of the different communication methods can be understood byunderstanding the concept behind it(Bensky, 2004). Communication can be a problematicthought to expert inside an organization, particularly one with complex levels and differentconcerns. When all parts of the organizationconfer effectively, it can upgrade generaleffectiveness as well as work process. It is clear than an open communication can makeanemotiondirect to the company. Consequently, it creates trust between levels ofemployees. When some of the companies keepthe workers and the employees carelessly,they can realize sentiments of strain, despise as well as a feeling of job insecurity. A strongcommunication can help them feel trusted and regarded. On the other hand, opencommunication can reduce notions of cluelessness as well as unsteadiness about the stateof the company. As a result, it makes for a more-positive work environment and staff whofeel secure and safe. By attempting to improve the Communication shapes, the organizationcan gather a more grounded association that will have spine in the market. Communicationkeeps delegates from feeling disengaged, frames collaboration, and makes a more collegialatmosphere in the work environment(McQuiston, 2013) . Moreover, communication isessential to building relationships between staff people and between levels ofrepresentatives both on a specialist and social level. Besides that, communication can helpthe laborers of an organization to cooperate effectively which will make for a more- profitable gathering overall. When the particular company have different workplaces whoare tackling different parts of a comparable wander, communication process can streamlinethe system and improve the last product. Precisely when the staff of the company talksdirect to each other, they can pass on potential issues, necessities and information that canPage 7 of 16 Hospitality Management Customer Servicemake the result more grounded. Communication can ensure that everyone is inproclamation and turn away issues not far-removed. A behaviour of open communicationmakes it satisfactory for specialists to express their considerations. Subsequently, thecompany will have the benefit of staff's joined association in considering inventive coursesof action. Right when associations are strong, delegates are better prepared to trust eachother and coordinate more reasonably(Todaro, 2007). In order to communicate effectively, the organization must follow different types ofcommunication procedure. The procedures are described below:Verbal CommunicationThe process of communication among two persons which involves spoken words in awritten form or from mouth is known as verbal communication process(Miskin, 2008). Forexample, the team leader of a particular project texts the employees to complete theproject within the deadline or else salaries will be deducted. The particular process is knownas verbal communication process. Verbal communication is important for clarification.Sometimes the employees of the organization are misconducted. At that time verbalcommunication is implemented to clarify themisunderstandings and provides missinginformation. Non-verbal CommunicationThe process of shared clues between the people which follows process such as hand-in- hand with public speaking is known as non-verbal communication(Tuten and Solomon,2013). Non-verbal communication process includes frequency of glances, eye contact,gestures, blink rates, postures, and facial expression and so on. The non-verbalPage 8 of 16 "