"Apart from the factors mentioned above, the use of technology helps also in the development ofskills of employees. Gatautis (2015) stated that constant processing of information allows theemployees to search better and record findings quickly and correctly. If small businesses areconcerned, they can definitely save labor costs by relying on technological hardware andsoftware to conduct duties. Business operations can be expanded and delegated using technologyto attain maximum output from limited resources. This invites the facility of economies of scalethat is always pleasing to companies.2.2 Ethical issues of including technology for businessConsidering the fact that technology does have a great impact on how business is conducted, itsurely has its own ethical dilemmas and issues that can cause problems to companies if not takencare of. According to Wu et al. (2015), the risk involved in applying technology starts from theinvasion of privacy that can occur in business. Conducting business should be an ethical affairand not include any illegal actions that allow monitoring and stealing personal data. Technologybrings with it the possibilities of hacking that can allow rival companies to access sensitiveinformation from the other party regarding personal data and clients. Competition should bepresent within the business environment and they must not engage in illicit activities.Another aspect that makes technology risky is the fact that telephonic conversations, messagesand emails can all be tracked easily by hackers. The question of surveillance arises and bringsforward the ethical issue of monitoring others and tracking information. Tong et al. (2015)argued that legislations do have rules and regulations that bar any company to illegally gatherinformation about their rivals, but it does present a loophole that can make organizations wary ofimplementing technology. Ultimately it depends solely on the company to prohibit suchactivities as it is against business ethics. But the worry factor may lead them to ditch the use oftechnology.Having technologically advanced machines and skilled staff allows businesses to operatesmoothly and enhance the chances of profitability. However, the risks mentioned above can detercompanies to fully integrate their system with the latest technology and that can affect theiroverall business performance. The ever growing technology requires upgradation on the parts ofcompanies to happily accept the changes else risk lagging behind from competition. 4 2.3 Pitfalls of improper utilization technology in logistics businessAccording to Lu et al. (2015), technology in business has been widely accepted by organizationsthat believe in the fact about having quality input in order to enjoy profitable output. All kinds ofbusinesses starting from pharmaceuticals, corporate houses and other information technologyhouses all include and require the implementation of technology for their business. In thiscontext, the industry of logistics is so dynamic that they require constant supply of information tounderstand the progress made by their services and their production costs management. Logistics being a very integrated company requires the utilization of technology to improve theiroverall communication immensely in order to wade off rivals. One aspect that is important in thisindustry is the need for communication. Rasheed and Rasheed (2015) argued that a slight glitchin communication in the logistics department completely damages the interaction and knowhowof employees and can cause delay in the consignment to reach its destination. This causestremendous losses and the company may entirely lose its client. Companies such as logisticsmust keep their systems updated so that every change in technology can be adopted to providethe users best of services.5 Figure 1: Survey for technology issue in logistics(Source: Articles.cyzerg.com, 2016)However, the issue behind implementing latest technology in logistics is the fact that the lack oftechnical experts in handling and monitoring the gadgets and computers makes it problematic toconduct operations. Tseng and Liao (2015) argued that technology wears out with each passingyear and the need to upgrade the technical knowledge of staff can extremely help in the logisticsbusiness. The lack of using technology can literally halt any researches that are made regardingmarket conditions, demand and supply and easy monitoring of clients. According to a surveystudy by Compuware, around 48% agreed that technology issues does hamper their business.Moreover, 75% believed that technology failure frequency is increasing (Articles.cyzerg.com,2016). Looking at the fact that major tasks are now conducted through cloud services, it isunfortunate that technical knowhow is still limited.2.4 Analysis of the future scope of technology in logistics businessAccording to Karabegovicet al. (2015), technology is always evolving and in order to keep upthe pace it is us who need to evolve. The future of technology will only see newer, compact andefficient products being created, logistics industry needs to keep upgrading so that not justcommunication but its other services of supply chain management and customer relations can beimproved as well. Neagaet al. (2015) argued that notably, the use of GPS tracking, constantmonitoring via phone and managing supply chain and distribution through advanced computershas been the norm but future technology must be adopted for enhancing services.As per (), the Internet of Things (IOT) is a potent tool that allows improved communicationstructure that is done through an existing internet setup that abolishes any human intervention. Astudy suggested that around 26.25% of third-party logistics companies use machine-to-machine(M2M) technology for communicating and a further 46.62% are willing to adopt it in future. Thestudy also suggested that the future of logistics will see the use of drone technology to monitorthe package cargo and use it for package delivery as well. Around 27.31% of people had thebelief that drone delivery is the next step for logistics in the future. Another futuristic scope wasthe use of driverless vehicles that transport the necessary cargo. The study estimated that around6 "