State the specific and likely causes of the problems

Assignment Help Management Theories

Reference no: EM131844773

Stryker Case -

Customer Service/Order Management Case Questions:

1. Flowchart current process using VISIO. Include quantities and timing.

2. Measure the current customer service level at Response using Figure 1 measures. Show work. Show numerator and denominator for each percentage calculated.

3. Analyze case data to determine the specific (root cause or causes) for not perfect performance for each of the following performance areas:

Product availability
On-time delivery
Process completed same day
Label errors
Product damage
Products lost

A. State the specific and likely causes of the problems in these areas.

B. Recommend specific changes in logistics operations to fix each problem.

4. Flowchart the new process.

5. What is your decision and recommendation to Stryker regarding the potential acquisition?

Just need the answer for question 3. Make sure you answer all 6 point in question 3 determine A and B for each. Direction what you need to do with question 3.

Prepare in a Word doc your observations about process problems, possible root causes, and potential improvements

a. Provide detailed bullets (or short paragraph), compare Response Biomedical numbers to the industry average, and state gap. If there is a concern, then tell me likely cause that could stem from process flow or pattern in the data.

b. Provide detailed bullets (or short paragraph), where you recommend improvements that address what you believe are likely causes.

Attachment:- Assignment Files.rar

Reference no: EM131844773

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Reviews

len1844773

2/2/2018 2:23:07 AM

Please confirm- I just need the answer for question 3, also Can you figure out the Product Availability for % orders and % units? I have a chart under the data for you to put in the numbers, it's formatted like the chart on the hand out. Thanks. Make sure you answer all 6 point in question 3 determine A and B for each.

len1844773

2/2/2018 2:23:02 AM

One more thing , This is cleared direction what you need to do with question 3. Prepare in a Word doc your observations about process problems, possible root causes, and potential improvements - a. Provide detailed bullets (or short paragraph), compare Response Biomedical numbers to the industry average, and state gap. If there is a concern, then tell me likely cause that could stem from process flow or pattern in the data and b. Provide detailed bullets (or short paragraph), where you recommend improvements that address what you believe are likely causes.

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